Terms & Conditions
TERMS & CONDITIONS – Audrey & May Charleston
Last updated: July 2026
This website is operated by Audrey & May Charleston, a trading name of Aurelle Boutique Group Limited. Throughout this website, the terms "we," "us," and "our" refer to Audrey & May Charleston.
By visiting our website and/or purchasing products from us, you engage in our Service and agree to be bound by these Terms & Conditions ("Terms"), including all policies and additional terms referenced herein or available by hyperlink.
These Terms apply to all users of this website, including without limitation visitors, customers, merchants, and contributors of content.
SECTION 1 – ONLINE STORE TERMS
1.1 By agreeing to these Terms, you represent that you are at least the age of majority in your state or country of residence, or that you have obtained consent from a parent or legal guardian where required.
1.2 You agree not to use our products or services for any unlawful or unauthorized purpose and to comply with all applicable laws while using this website.
1.3 You must not transmit any viruses, malware, worms, or any other code of a destructive nature.
1.4 A breach or violation of these Terms may result in the immediate termination of your access to our Services.
SECTION 2 – COMPANY INFORMATION
Operating Company
AURELLE BOUTIQUE GROUP LIMITED
Company Registration Number
80774728
Trading Name
Audrey & May Charleston
Registered Office
FLAT 2304, 23/F HO KING COMMERCIAL CENTRE
2–16 FA YUEN STREET
MONG KOK
HONG KONG
Customer Support
SECTION 3 – GENERAL CONDITIONS
3.1 We reserve the right to refuse service to anyone for any reason at any time.
3.2 You understand that your information (excluding payment information) may be transferred unencrypted across various networks and adapted to meet technical requirements.
3.3 You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our prior written permission.
SECTION 4 – ACCURACY OF INFORMATION
4.1 The information provided on this website is for general informational purposes only. We do not guarantee that all information is complete, accurate, or current.
4.2 Historical information may be provided for reference purposes only and should not be relied upon as current information.
4.3 We reserve the right to modify the contents of this website at any time without any obligation to update previously published information.
SECTION 5 – MODIFICATIONS TO THE SERVICE & PRICES
5.1 Prices for our products are subject to change without prior notice.
5.2 We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice.
5.3 We shall not be liable for any modification, suspension, discontinuation, or price adjustment of the Service.
SECTION 6 – PRODUCTS & SERVICES
6.1 Certain products may be available exclusively online and may have limited quantities.
6.2 We make every reasonable effort to display product colors and images as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual colors of our products.
6.3 We reserve the right to limit the sale of our products or Services to any individual, geographic region, or jurisdiction where permitted by law.
6.4 We do not guarantee that every product or Service will meet every customer's expectations.
SECTION 7 – BILLING & ACCOUNT INFORMATION
7.1 We reserve the right to refuse, limit, or cancel any order at our sole discretion.
7.2 We may limit quantities purchased per customer, household, payment method, or order.
7.3 You agree to provide current, complete, and accurate purchase and account information for all orders placed with us.
SECTION 8 – PRICING
8.1 All prices displayed on our website exclude any applicable import duties, customs fees, taxes, or other governmental charges that may be imposed by the destination country.
8.2 Any such duties, taxes, or customs charges are the sole responsibility of the customer.
8.3 Prices may be changed at any time without prior notice.
SECTION 9 – THIRD-PARTY TOOLS
9.1 Our website may provide access to third-party tools or services.
9.2 These tools are provided on an "as is" and "as available" basis without warranties of any kind.
9.3 Your use of any third-party tools is entirely at your own risk and discretion.
SECTION 10 – THIRD-PARTY LINKS
10.1 Our website may contain links to third-party websites.
10.2 We are not responsible for the content, policies, products, or practices of third-party websites.
10.3 Any transactions or interactions with third parties are solely between you and the applicable third party.
SECTION 11 – USER COMMENTS & SUBMISSIONS
11.1 Any comments, suggestions, ideas, proposals, or other submissions sent to us may be used, edited, published, reproduced, or distributed without restriction or compensation.
11.2 We reserve the right to remove content that we consider unlawful, offensive, defamatory, misleading, or otherwise inappropriate.
11.3 You are solely responsible for any content you submit through our website.
SECTION 12 – IMPORT DUTIES & TAXES
12.1 Products may be shipped directly from suppliers located outside the United States.
12.2 Where applicable, the customer acts as the importer of record in the destination country.
12.3 Any import duties, customs fees, sales tax, VAT, GST, or other governmental charges imposed by the destination country are the sole responsibility of the customer.
12.4 These charges may be collected by the shipping carrier or customs authorities prior to delivery.
12.5 Audrey & May Charleston shall not be responsible for customs delays, import charges, customs clearance issues, or any additional governmental fees imposed after shipment.
SECTION 13 – ERRORS, INACCURACIES & OMISSIONS
13.1 Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or product availability.
13.2 We reserve the right to correct any errors, inaccuracies, or omissions and to update or cancel orders if any information on this website is inaccurate, without prior notice.
SECTION 14 – PROHIBITED USES
You may not use this website or its content:
- for any unlawful purpose;
- to violate any applicable laws or regulations;
- to transmit viruses, malware, or other harmful code;
- to collect or misuse the personal information of others;
- for spam, phishing, fraud, identity theft, or any malicious activity.
Violation of these Terms may result in the immediate termination of your access to our Services.
SECTION 15 – LIMITATION OF LIABILITY
15.1 The Service and all products made available through this website are provided on an "as is" and "as available" basis.
15.2 We do not guarantee that the Service will be uninterrupted, secure, timely, or error-free.
15.3 To the fullest extent permitted by applicable law, Audrey & May Charleston and Aurelle Boutique Group Limited shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business opportunities, or loss of data arising from the use of our website, products, or Services.
SECTION 16 – RETURN POLICY
16.1 Eligible products may be returned within 14 days of delivery, subject to our Return Policy.
16.2 Return shipping costs are the sole responsibility of the customer unless otherwise required by applicable law.
16.3 Products must be returned to the return address or supplier designated by our customer support team.
16.4 Audrey & May Charleston shall not be responsible for return shipping costs, customs charges, or delays that occur during the return process.
SECTION 17 – INDEMNIFICATION
17.1 You agree to indemnify, defend, and hold harmless Audrey & May Charleston, Aurelle Boutique Group Limited, its directors, officers, employees, affiliates, agents, contractors, licensors, suppliers, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses arising from your breach of these Terms or your violation of any law or the rights of a third party.
SECTION 18 – SEVERABILITY
18.1 If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by law, and the remaining provisions shall remain valid and enforceable.
SECTION 19 – TERMINATION
19.1 These Terms shall remain in effect until terminated by either you or us.
19.2 We reserve the right to suspend or terminate your access to our website or Services at any time if we reasonably believe that you have violated these Terms.
SECTION 20 – ENTIRE AGREEMENT
20.1 These Terms & Conditions, together with any policies or operating rules published on this website, constitute the entire agreement between you and Audrey & May Charleston regarding your use of the Service and supersede all prior agreements, communications, and understandings.
SECTION 21 – GOVERNING LAW
21.1 These Terms & Conditions shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles.
SECTION 22 – PRECEDENCE OF THESE TERMS
22.1 These Terms shall prevail over any terms or conditions proposed by the customer unless otherwise expressly agreed in writing by Audrey & May Charleston.
SECTION 23 – SEPARATE AGREEMENTS
23.1 If any separate written agreement between you and Audrey & May Charleston conflicts with these Terms, the provisions of that separate agreement shall prevail solely to the extent of that conflict.
SECTION 24 – CHANGES TO THESE TERMS
24.1 We reserve the right to update, modify, or replace these Terms & Conditions at any time at our sole discretion.
24.2 The most current version of these Terms & Conditions will always be available on this page.
24.3 Your continued use of this website following the publication of any changes constitutes your acceptance of those revised Terms & Conditions.