Return Policy
RETURN POLICY
Last updated: July 2026
At Audrey & May Charleston, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order. Please read the information below carefully before initiating a return.
HOW TO RETURN AN ITEM
Step 1 – Request a Return
To initiate a return, please contact us at:
Please include:
- Your order number
- The item(s) you wish to return
- If applicable, clear photos of any damaged, defective, or incorrect items
Once we receive your request, we will provide you with detailed return instructions and, where applicable, the appropriate return address.
Step 2 – Prepare Your Return
Returned items must be in their original condition and, where reasonably possible, in their original packaging with all original tags attached.
Products may only be unpacked and handled to the extent necessary to determine their nature, characteristics, and functionality, just as you would in a physical retail store.
For hygiene reasons, cosmetic, skincare, and other sealed hygiene-sensitive products may only be returned if they remain unopened, unused, and the original seal remains intact.
Step 3 – Ship Your Return
Your return must be shipped within 30 days of receiving your order.
Unless the return is the result of an error on our part (such as receiving the wrong or a damaged item), return shipping costs are the responsibility of the customer.
Returns are processed through our international fulfillment network. As a result, international return shipping costs may be higher than domestic shipping rates.
Any customs duties, import taxes, or additional governmental charges associated with the return shipment remain the responsibility of the customer.
Step 4 – Receive Your Refund
Once your returned item has been received and inspected, we will process your refund within 10 business days.
You will receive a confirmation email once your refund has been approved.
Original shipping charges and any additional shipping fees are non-refundable unless the return is the result of an error on our part.
EXCHANGES
We are happy to exchange items for a different size, subject to availability.
To request an exchange, please contact us within 30 days of receiving your order at:
Please include your order number and the size you would like to receive.
RETURN CONDITIONS
To be eligible for a return:
- Items must be returned in their original condition, including all packaging and tags.
- Items must not have been worn, washed, altered, or damaged.
- Returns showing signs of use beyond what is reasonably necessary to inspect the product may be refused or may be subject to a reduction in the refund amount.
- Hygiene-sensitive products cannot be returned if opened or if the protective seal has been broken.
- Any damaged or defective items must be reported immediately upon delivery and supported with clear photographs.
RETURN SHIPPING COSTS
If you choose to return an item for personal reasons, all return shipping costs are your responsibility. The exact cost depends on the shipping carrier you choose.
If the return is the result of our error, including receiving an incorrect or damaged item, we will cover the reasonable return shipping costs.
Any customs duties, import taxes, or additional governmental charges associated with the return shipment remain the responsibility of the customer.
TRACKING & RESPONSIBILITY
We strongly recommend returning your package using a shipping service that provides tracking.
Please retain your shipping receipt and tracking information until your refund has been completed.
Audrey & May Charleston is not responsible for return shipments that are lost, delayed, or damaged during transit.
DIMINISHED VALUE
If a returned product is received in a condition that does not comply with this Return Policy, we reserve the right to apply a reduction in the refund amount to reflect any loss in value.
This may include, but is not be limited to:
- Missing or removed tags
- Opened, damaged, or incomplete packaging
- Signs of wear or use beyond what is reasonably necessary to inspect the product
RETURN INSTRUCTIONS
Please do not return any item without contacting us first.
To ensure your return is processed correctly, please contact our Customer Support team before shipping your item.
Once your return request has been approved, we will provide you with the appropriate return address and detailed return instructions.
Returns sent without prior authorization may experience delays or may not be accepted.
QUESTIONS?
If you have any questions regarding our Return Policy, please contact us:
Email: support@audreyandmay.com
We aim to respond to all inquiries within 24 business hours.
At Audrey & May Charleston, we are committed to providing an exceptional shopping experience—even if a product doesn't meet your expectations.